FREQUENTLY ASKED QUESTIONS

Answers to some questions you probably have on your mind about your handmade beads.

HOW DO I FIND OUT MY BRACELET SIZE?

We recommend that you measure the narrowest area of your wrist with a tape measure. Pull the tape measure close to your skin, but not do not squeeze it tightly. We recommend adding one inch to the number you come up with. For example, if your wrist measures 7.0 inches, you should purchase a bracelet that measures 8.0 inches. If your wrist measures 7.25 inches, then you should purchase a bracelet that measures 8.25 inches, and so on. It is imperative that you know the wrist size of the recipient in order to select the proper bracelet size. If you are between sizes, we recommend that you size up. A bracelet that is too tight is at a greater risk of breaking than one that is a little larger than necessary. If you are not able to acquire the wrist size of the recipient, we strongly recommend purchasing a Twicestyled gift certificate. This allows the recipient to select their proper bracelet size and options.
WHAT’S THE BEST WAY TO TAKE CARE OF MY JEWELRY?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand the answer.
HOW DO YOU SHIP?

All orders will be shipped based on the selected method at the time of checkout within 24-48 hours of order placed. We use Canada Post for all our items.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments from any major credit or debit cards, Apple pay or Paypal.
WHAT IS YOUR RETURN POLICY?

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Returns are permitted on all items except sales and gift cards. To be eligible for a return, items must be in the same condition you received it, unworn or unused, with tags and its original packaging. You will also need the receipt or proof of purchase. Shipping costs are not included in returns. Buyer is responsible for return shipping. For issues related to quality or manufacture defect, or if you believe you were not sent your full order, please contact us immediately at twicestyledinfo@gmail.com and we will do everything we can to remedy the issue as quickly as possible.
WHAT IS YOUR REFUND POLICY?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.